Once you have set up your Escalation Policy, situations may arise where you need to remove a responder, if they are on annual leave or have left the business.

1. Access the 'Team' tab:

2. Select the team the responder is assigned to:

3. Select 'Escalation Policies':

4. Select the escalation policy the user is located in.

5.Scroll down to the user's name and click the cross button.:

6. Scroll to the bottom of the page and select 'save'.

Remember, if the user is linked to other escalation policies, you'll need to remove them from all policies.

What's Next?

Find out how to Archive a user Invite a User to StaySafe, How to Edit Users in StaySafe and What Roles are Available.