Depending on your system role, you will be able to edit various aspects of a User's profile. This will include their personal details, attributes, User Role and what Team they belong to.
As an Organisation Admin, you can edit all Users, and as a Team Admin, any User within your Team, so long as they have the same access as yourself or lower.
Finding a User's Profile
A User's profile page in the StaySafe Hub is their home page, and is where you can find all of their details. You can update their User information, change, add and remove Roles, as well as delete or archive a User.
Only Organisation or Team Admins can access a User profile page. However, only an Organisation Admin can amend User Team Roles.
You can find a User by going to the People tab on the left sidebar on the page. Depending on your User role, there are several other ways to find a User in our system.
NOTE: An Organisation Admin will be able to see all Users registered in your organisation, but a Team Admin will only see Users within their Team.
Changing a User's Details
To change a User's details, you must press the Edit Person in the top right of the page. Here, you can change details such as the User's Name, Email Address, or Phone Number.
You can only edit Users with the same or lower access than yourself. If you are a Team Admin, you can edit Responders, Lone Workers and other Team Admins, but not Organisation Admin.
Changing User Roles
You can change existing roles from the User profile page or provide new parts to a User:
Lone Worker
To change a Lone Worker's Team, click Move Lone Worker and select their new Team.
NOTE: If you are a Team Admin, you will only invite Users into Teams you administrate, not any others.
If you want to remove a User's access to the app, but keep them active in the system (if they are also a Responder or Admin), select Remove Lone Worker.
To make a Responder or Admin a Lone Worker (giving them app access), select Make Lone Worker on the right-hand side of the screen. You will then need to assign them to a Team.
Team & Organisation Roles
To give a User a new role, click Add next to either the Team or Organisation Roles. Here, you can select the role and, if relevant, the Team you wish to assign them to.
Click on the bin icon next to Permission to remove an existing role.
Only an Organisation Admin can amend User Team and Organisation Roles. So, if you need to add make someone a Responder or Admin, you will need to be an Organisation Admin.
Custom Attributes
Custom Attributes are additional data points that you can store on a User which you can use during the alarm response process. This is the only place where this data is used.
You can add any data point here. Some common examples of what you might add are:
A second Phone Number
An employee ID number
Car Registration
Date of Birth
Link to a shared calendar
You can add a new attribute by choosing a Name and entering the attribute. This can be edited or deleted through the profile.
These attributes are available to you when viewing a User's Lone Working session.
What's Next?