Response Procedures may vary between the different Monitoring Partners, however, if you have any specific questions, please get in touch with us at support@staysafeapp.com, and we will look into your organisation's needs.

Our Monitoring Partners employ professionally trained responders to deal with difficult situations. They do not have scripts, instead they dynamically assess each alarm incident for signs that the user may be under duress.

If an alert has been triggered, the responder will attempt to contact the user immediately, if they then feel that the user is under duress, they will attempt to gather as much information as possible, and determine if the emergency services need to be called.

They will triage the call as best they can, for example, if the call is answered but the user does not speak they will ask the user to tap the device twice to indicate if they need help.

If they determine that the user is at risk, they will contact the emergency services and the user's Escalation Contacts.

While each Monitoring Partner has a different process, they all have relationships with the emergency services, which means they can assess if a User needs help and place priority requests to emergency services.

The responder identifies the urgency of the Lone Worker's specific situation and if police or medical personnel need to be dispatched. The operator will immediately contact the emergency services, contact the user's Escalation Contacts, and stay on the line with the User until help arrives.

As our responders have direct connections to emergency services, they can fast-track dispatches and ensure that your users get the help they need as soon as possible.

If a Duress Alarm is activated, the Monitoring Partner will assume that contacting the user will place them at greater risk and therefore, they will liaise with the police directly and pass on all available information, including the Escalation Contact's details.

They will then inform the Escalation Contacts of the situation to make any appropriate arrangements.

How to set users up with a Monitoring Partner, How Monitoring Partners deal with alerts and What Monitoring Partners are for.