A Monitoring Partner is there so that if an alert is triggered in the app, it will be responded to promptly by professional operatives.

You can decide how they respond to various alerts and situations, but most users rely on their standard response procedures. These vary between the different monitoring partners, and if you have any specific questions, please get in touch with us at support@staysafeapp.com, and we will look into your organisations specifically.

Our Monitoring partners employ specifically trained responders to deal with difficult situations. They do not have scripts and dynamically assess each alarm incident for signs that the User may be under duress.

Our Monitoring Partners are integrated with the StaySafe System so that when an alert is triggered, your Monitoring Partner is notified straight away.

NOTE: The Monitoring Partner will only be notified about Users who have been registered with them. So, ensure that you have set up your users with your Monitoring Partner.

If the alert is cancelled immediately by the Safe PIN being entered, the alert is closed down.

Many Organisations that use a Monitoring Partner also have an option to have Two-Way Audio enabled. This means that when an alert is triggered, a phone call will automatically be placed to the alert receiving centre, and the responder will pick this up.

Find out more about Two-Way Audio and how to set it up here.

If Two-Way Audio fails, or if it is not enabled, the Monitoring Partner will call the Lone Worker. If the user accepts the call and confirms that it was either a false alarm or that no action needs to be taken, the operator will assist the user in cancelling the alert and ending the call.

If the user accepts the call and is not okay, or if the responder feels that there are signs of duress, they will contact the appropriate emergency services, the User's Escalation Contact, and stay on the line until assistance arrives.

Find out more about how monitoring partners deal with emergencies.

If the user does not respond to the call, the Monitoring Partner will attempt to call the Escalation Contacts assigned to the user.

The Monitoring Partner will attempt to call the first Escalation Contact for the user, following by placing a call to the subsequent escalation contacts should the first nominated contact be unavailable. The number and rate of calls will depend on your organisation's preferences and which Monitoring Partner you employ.

How to set users up with a Monitoring Partner, what Escalation Contacts are and what Monitoring Partners do in an emergency.