If you decide you need a Monitoring Partner, the StaySafe Sales and Customer Success teams will help you set this up during the implementation process.

Whilst setting up your StaySafe Hub, we create an integration between the organisation and the Monitoring Partner. This allows them to monitor active Lone Worker alarms.

We will also send you a spreadsheet in which you can list each User that you want to be monitored and their associated Escalation Contacts. This will be sent to the Monitoring Partners, who will activate the User's account on their Monitoring Platform and respond to any subsequent alerts.

In order to register Users with your Monitoring Partners, we require some information on them and their Escalation Contacts. The Customer Success team will provide your organisation with a spreadsheet template that shows what information we will need.

Once a user is added to the StaySafe System, you should then add them to the spreadsheet, and inform us once you have done so that we can register them with your Monitoring Partner. Once the spreadsheet is completed for all your Lone Workers, you can submit it by emailing it to support@staysafeapp.com.

Below is the basic information needed to identify the User on our system and contact them in the case of an alert. This includes:

This information is not essential but does help us to ensure that Escalation Contacts are correct and that only the Users who need it are registered with your Monitoring Partners. This includes:

This is essential information and will let the Monitoring Partners know who to contact in the case of an emergency. You need to provide at least two Escalation Contacts for each user. This section includes:

Find out more about how escalation contacts work and what happens when an alert is triggered.

Your organisation may have specific requirements or want the Monitoring Partners to hold specific information, such as a rota, password, or licence plates. If this is the case, your Customer Success Manager will be able to discuss the option with you.

Monitoring Partners can refer to a rota, instead of fixed escalation contacts if required. In order for the information to be processed in time, we recommend you provide us with your rota with at least three days' notice.

Monitoring partners can employ Safe Words if required. Just let us know what they are, and we will ensure they are used.

If your organisation requires different Escalations Contacts during regular office hours and out of hours, please contact your designated Customer Success Manager and they will make these changes for you with the Monitoring partner.

If any of the User details change, if the User leaves, or if you want to add a new User, simply add them into the StaySafe System. Update your spreadsheet with these changes, and send it to support@staysafeapp.com.

We will then take care of notifying your Monitoring Partner, ensuring that their Escalation Contacts are correct, and that any alert is responded to promptly.

Any delayed updates for your existing Users may lead to alerts not being effectively monitored and Users not receiving help in a timely manner should they need it.

How to set users up with a Monitoring Partner, What Escalation Contacts are and How Monitoring Partners deal with alerts.