Sometimes your location data will be less accurate than at other times. This is for several reasons, such as being in Low Signal Mode or changing your battery settings. There are, however, other reasons for location inaccuracy, such as your device or environment.

StaySafe only accesses your location data when you are actively running a session, have triggered an alert, and/or if you have a reminder set up in the app. We will only ever share your location data during a session or if you have triggered an alert.

Smartphone location services are generally reliable and very accurate. However, it can be impacted by several factors, such as:

Some operating systems, such as Android 6 and later, limit the performance of location and network services when apps are running in the background.

The quality of GPS components within smartphones can affect location accuracy.

This includes a view of the sky, whether you are in an indoor or outdoor location, and the available signal sources. For example, being inside a large building, particularly one made mainly of metal (e.g. a warehouse), being within a train carriage, or being underground, will all impact location accuracy.

Where the location has been sourced from, including GPS, WiFi and/or cell tower triangulation. Cell tower triangulation will be less accurate but has greater coverage than other data such as 4G. This will be the case when you are in Low Signal Mode.

If you have low power or battery saving mode active on your device, this will limit the app's accuracy by reducing or preventing the app from refreshing in the background. If you have changed your battery settings in the StaySafe app, this will also affect the frequency that we update your location.

Find out how to set up Low Signal Mode, How to Change your Battery Settings and How StaySafe Uses Location Data.