If a user does not have a data / WiFi connection, Low Signal Mode enables them to send an SMS message when a key action is triggered in the app. This could be a check-in, or a panic alert is activated. This feature allows the app to be used in 16% more of the country.
Depending on your role in the system, you will be able to do this for different segments of your users. If you are an Organisational Admin, you will be able to change settings for the whole organisation or a specific team. If you are a Team Admin, you will be able to change the team/s you administrate.
Low Signal Mode
When needed, the Low Signal Mode allows the app to message via SMS if it fails to send the message via data. This will contain information such as the user's location, triangulated via cell tower, and the event they have triggered, such as a panic alert or check-in.
NOTE: this will be sent automatically if you are using an android device, but with iOS devices, the SMS must be sent manually. It will pop up on your screen to ensure it is shipped.
If you have no connection, you will not raise a panic alert, as we will have no way to contact your responders. The app will still trigger session expiry and missed check-in alerts in your hub. This means that if you begin a session while connected, the app will send alerts if you fail to check-in.
This feature is only available in the flowing countries:
Australia
Belgium
Canada
Finland
Germany
New Zealand
Sweden
United Kingdom
United States
Enabling Low Signal Mode
Once you get to the Features page, select 'Low Signal Mode'. Here, you can enable this for your users. To turn this feature on, select 'Is Enabled' in the Low Signal section of your features page.
Team Configuration
If you are looking at this from the Organisation's Features page, you will see if the various teams in your organisation have inherited the organisation's settings, or overridden them.