An Escalation Policy is how your Team Responders are notified of Alerts or Events in a session. They are always set up on a Team level, so each individual Team will need to have an Escalation Policy created.

They allow you to choose who Alarms are Escalated to and when to fit the individual needs of your Teams. You can set these to notify multiple Responders at different times, for all Events within the app, via Email, Phone, and SMS messages.

Both Organisation and Team Admins can Create, Edit and Delete Escalation Policies. But only Users set as a Team Responder can be setup as the recipient of an Escalation Policy.

In order to be added to an Escalation Policy, a User must have the User Role of Team Responder for the Team in question. If this User already exists in the system, only an Organisation Admin can amend User Team Roles.

Tip: Only Organisation Admins can amend a User's profile, and give them extra Roles. Team Admins can view this information only. Find out more about User roles in the StaySafe system here.

Escalation Policies are only available on the Team level, not the Organisation level, so to get to them, you must go to Organisation > Teams > select Team > Escalation Policies.

If you are setting up a new Team, find out how to set up an Escalation Policy. Or, if you are making changes, have a look at how to edit an Escalation Policy.

You can also find out all about the types of Notifications you can set up for your Responders.