When setting up an Escalation Policy, you can choose how your Responders will be notified of a Session Event or Alert. You can select any, or all of the following methods of notification for each Responder:

If you select SMS, the Responder will receive a text message when the Session Event is triggered by any User covered by the escalation policy. This message will include the name of the user who has triggered the event, their contact number, location, and a link to their Session in the StaySafe Hub.

This message will come from StaySafe.

If you select Email notifications, the Responder will receive an Email with the User's Contact Details, Location, Notes linked with their Session, and a link to the Event in the StaySafe Hub.

This email will come from noreply@staysafeapp.com.

If you select Phone Notifications, the Responder will receive a phone call informing them of the Event. For example:

"A StaySafe Panic Alert has been triggered for [User]. Log into the StaySafe Hub for full details. This is the end of the message."

This message will be played twice before the call is ended.

Depending on your region, the following numbers will call you when a Phone Notification is triggered. We recommend you add your local number so as a contact to avoid confusion when receiving alerts.

If you are setting up a new Team, find out how to set up an Escalation Policy. Or, if you are making changes, look at how to edit an Escalation Policy,.

If you have having difficulties receiving notifications, look at our troubleshooting guide for Responder Notifications.