A Response Partner Identification (RPID) number allows your monitoring company to identify you if an alert is triggered. It is important to ensure each lone worker has their RPID in the Hub in case of an emergency.
RPID numbers can be updated by anyone with organisation admin access via the hub.
Please follow the below steps:
Instructions:
Go to your organisational hub home page and click on the people option in the menu.
Click on the greyed out “No response partner user ID” at the top of the list of users.
Click on any user showing in the list here as they have no response partner ID saved in the system.
Once in the user edit screen, scroll down to the custom attributes section.
Click “add” button in the custom attributes section.
Put in a name for the Response partner ID – I generally use “RPID”.
Copy the assigned response partner ID from Securitas (as provided by them in the user spreadsheet) and paste this into the “value” field.
Click on the “attribute type” box where it says, “choose a type” and select “RESPONSE PARTNER USER ID”.
Click save.
Go back to the main people page and click on the “No response partner ID” to see if any other users need to have the ID added and follow the steps above again for each one.
What Next?
User Spreadsheets should be regularly maintained with Securitas to ensure all new users have an RPID number and any users who have left are taken off the system.