If you have already Set Up your V.BTTN and it has become disconnected from your app and won't reconnect, here are a few steps you can take.
Reset your V.BTTN
Power down the V.BTTN by pressing and holding the button for 30 seconds. Once you hear two beeps and two flashing red lights, the device will be turned off.
Note: Wait the full 30 seconds until you hear the two beeps before releasing
Wait a further 30 seconds, then restart your V.BTTN by pressing and holding the button for 10 seconds, or until you hear a beep followed by a flashing green light.
The button will then show in Settings > Configure Buttons > Available Buttons > Tap to connect.
Ensure your V.BTTN is fully charged
Once you have reset your V.BTTN and put it in pairing mode, if it doesn't turn on this may indicate the battery is dead. You can test this by pressing and holding the button for 30 seconds. If there is no beep, or flash, it is likely your battery is dead and you need to replace it.
If your V.BTTN is flashing red and green, this indicates an issue with the battery, and it should be replaced.
The battery is a standard CR2032 battery.
Delete and re-install the StaySafe app
This will remove the local memory, and allow it to re-pair. You will need to put the V.BTTN into pairing mode to it connect again.
Ensure the StaySafe app can access your location.
If the app cannot access your location, then we cannot connect to a V.BTTN. You can check this in your phone settings by going to Settings > Apps > StaySafe > Location.
If you’re still having issues, please contact us at support@staysafeapp.com so that we can look into this for you further.