Using our app helps keep you safe while working independently or in higher-risk environments - but it's only effective if it's used properly. Here are some best practices to help you get the most out of the app.
1. Be Mindful of Your Check-Ins
Regular check-ins are the core of any safety monitoring system. Make sure you're checking in at the scheduled intervals and be aware of your timing.
2. Always End Your Session
Once your task or shift is complete, remember to end your session in the app. Forgetting to do so could trigger a false alarm and create unnecessary concern or emergency response.
3. Frequently Review Your App Settings
Take a few moments to review your app settings regularly. This helps ensure you have the right alarms and settings turned on/off when necessary.
5. Leave Notes in the App
Use the notes feature to log details about your session. For example, if you’re heading into a low signal zone or remote area, make a note. It helps responders better assess the situation if contact is lost.
8. Enable Audible Alerts
If you’ve been missing check-ins, try turning on audible alerts. Vibrations or quiet notifications can be easily missed, especially in noisy environments.
4. Always Answer Monitoring Calls
If monitoring contacts you - answer, even if you triggered an alarm by accident. Communication is key to avoiding unnecessary escalations or emergency callouts.
Top Tip: Save your monitoring partner's number, so you know it's them calling.
6. Give Feedback to Your Organisation
If you encounter pain points using the app (like check-in periods feeling too short or technical glitches), share your feedback with your supervisor or safety manager.
7. Keep Your Phone Charged
The app relies on your mobile device - so keep it charged and carry a power bank if you're going to be out for long periods.
Final Tip:
Your safety is the priority. Following these best practices ensures that the monitoring partner can do their job and that help is always there if you need it.
If you have any questions or concerns about using the app, don’t hesitate to reach out to your organisation’s safety team.