Like any technical product, including our app, occasional issues or bugs may occur. Providing a diagnostic report helps us swiftly address and resolve any issues that arise, ensuring optimal performance.
We rely on the diagnostic report to gather specific technical details and insights about the app's performance and any encountered issues. This information significantly assists our team in pinpointing and resolving technical issues swiftly and accurately, ensuring a smoother and more efficient user experience.
Android Device - Step By Step how to send us your diagnostic report to support:
From your app, go to settings.
Scroll down the list and select "Diagnostics".
Click on "View Logs".
Select the session log on the right hand side, the session log at the top of the list relates to your most recent session.
Please note, you can only send one session report at a time..
Select "Android Systems". This steps might slightly vary depending on the Android setup you have on your device:
Choose your email provider you wish to send the email from. It is advisable to send it from the one that your StaySafe account is linked to:
The email address will automatically populate for you, simply hit send and it will reach our support team for assistance.
