StaySafe will send you audible warnings when your session is due to Expire and when a Check-in is coming up, which help to prevent you from missing your Check-in's.  This Article will help you to troubleshoot why you may not be receiving these warnings.

Step 1. Check you have Audible Warnings enabled

To do this, open StaySafe and go to "Settings" and scroll down to Audible Alert Settings.

Once here, ensure that you have Audible Alerts and Override system volume switched ON.

Step 2. Choose the right Alert Tone.

StaySafe has added a number of different Alert Tones for you to choose from, sometimes you might be getting the Audible Warnings but the environment you are in prevents you from hearing the sound. If this is the case, choose the Escalating or Intrusive Tone.

Tip: You can listen to these tones by clicking on each of them!

Step 3. Check your Volume Profile

On Android phones there are different Volume Profiles that you can change independently and they control the sound's your phone makes.

StaySafe uses the "Media" Volume Profile to send its Alert sounds, we do this because it allows us to send you warning sounds even when your phone is in Silent Mode.

Ensure your "Media" volume is turned right up to get your Alerts from StaySafe.

Step 4. Force Closing Background App's

Android introduced a feature that allows you to "Force close" or "Force Quit" App's that are running in the background on your phone. On some version's of Android we can ensure the App stays open in the background so you get Alerts from us.

On newer versions of Android, you may still be able to Force close StaySafe in the background. If you Force Close StaySafe we will be unable to send you Audible Alerts.

If you are unsure what force closing background App's means, it is when you open the App Tray and either swipe up or "Close All"

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